Terms & Conditions

1. General Agreement

MGS International imports and supplies water treatment, swimming pool and engineering equipment from overseas manufacturers. All purchases made through this website, purchase orders or formal quotations are governed by these terms.

2. Quotation Validity and Price Adjustments

Project quotations issued through our sales desk remain valid for 15 calendar days from the issue date, unless otherwise stated in writing. Because of freight and exchange-rate changes, prices for custom imports or pre-order items are subject to confirmation before a formal LC or purchase order is issued.

3. Payment Methods and Invoicing

Online orders can be paid by bKash or Cash on Delivery. Project orders on a written quotation can also be paid by bank transfer. Commercial invoices are provided for confirmed orders; any statutory VAT or Mushak document is issued separately by the accounts team after registration details and tax treatment are verified.

4. Delivery

Ready-stock equipment is dispatched from our Dhaka warehouse after the order is confirmed, on the date given at confirmation, by courier or dedicated transport across Bangladesh. See our Shipping Policy for charges.

5. Warranty and After-Sales Service

Warranty period, coverage, exclusions and claim procedure vary by item and are stated in the accepted quotation or invoice. Consumables, compatibility, batch documents and declared origin should be checked at delivery before acceptance.

For online orders, the warranty runs from the delivery date for the period shown on the product page and your account. It covers manufacturing faults only. Filters, membranes, media, chemicals and other consumables are not covered.