Question 1

Can we physically inspect the equipment at your Dhaka warehouse before ordering?

Accepted Answer

Yes. Our warehouse and showroom is at 90/CHA Motijheel, Dhaka. Ready-stock items such as RO skids, stainless multistage pumps, FRP vessels, pool sand filters and dosing pumps can be inspected Sunday to Thursday, 9:30 AM to 6:30 PM. Please call ahead so the relevant item is available for viewing.

Question 2

How can I verify the brand, model and origin of the equipment I buy?

Accepted Answer

The quotation identifies the offered brand, model, declared origin and any manufacturer documents available for that item. Buyers should review serial-number, warranty and inspection-document requirements before confirming an order.

Question 3

How do warranties and replacement spare parts work?

Accepted Answer

Warranty period, exclusions and the responsible supplier vary by item and are stated in the written quotation. Spare-part availability is checked against current stock or supplier lead time before confirmation.

Question 4

Are the prices shown on the website final?

Accepted Answer

Listed prices apply to ready-stock items at the time of ordering. Project equipment marked 'Quotation Only' is priced in a written quotation based on capacity, quantity, freight and scope.

Question 5

The item I need is not listed. Can you still supply it?

Accepted Answer

Often, yes. Send the model, specification or a photo of the nameplate through the quotation form or WhatsApp, and the sourcing team will confirm availability and lead time.

Question 6

Can I get a technical datasheet for this product?

Accepted Answer

Where a datasheet is available it can be downloaded from the product page. Otherwise request it through 'Get Quote' or WhatsApp and the engineering desk will share the manufacturer document.

Question 7

How often should RO membranes undergo chemical CIP (Clean-in-Place) washing?

Accepted Answer

It depends on feed-water turbidity and scaling tendency; many plants clean every 3 to 6 months, or when normalized permeate flow drops about 10–15%. Low- and high-pH CIP chemicals remove scaling and bio-fouling.

Question 8

How do I choose the right model within a category?

Accepted Answer

Filter by subcategory, then compare capacity, pressure and power ratings in the specifications. If you are unsure, use the sizing calculator or send your site data for an engineering recommendation.

Question 9

Can you engineer a custom plant capacity based on our raw water laboratory report?

Accepted Answer

Yes. Send the available water laboratory report (such as TDS, iron, hardness, silica, chlorides and pH) by WhatsApp or email. The engineering team will review the inputs and confirm the required analysis, sizing scope and proposal lead time before design work begins.

Question 10

How do you size commercial swimming pool filtration pumps and sand filters?

Accepted Answer

Pools are sized from total volume (m³) and the required turnover time (typically 4 to 6 hours for commercial pools, 6 to 8 hours for residential). The team then calculates flow (m³/h) and head losses to match pump and sand-filter sizes.

Question 11

How many products can I compare at once?

Accepted Answer

Add products with the 'Compare' button on any product card. The comparison table lines up specifications side by side so capacity, power and materials are easy to check.

Question 12

Can I download or print the catalogue?

Accepted Answer

Yes. Use the print button on the catalogue page and choose 'Save as PDF' in your browser's print dialog to keep an offline copy.

Question 13

How can my company request an official price quotation with MGS letterhead?

Accepted Answer

Submit the quotation form on this page or click 'Get Quote' on a product. Include company, site and capacity details. The sales desk will confirm the expected response time after reviewing the request.

Question 14

What information should I include in a quotation request?

Accepted Answer

Required capacity, quantity, site location, power supply, any water test report, and the expected delivery date. More detail lets the team quote accurately with fewer follow-up questions.

Question 15

How fast is delivery for ready-stock items in Dhaka and across Bangladesh?

Accepted Answer

Delivery time depends on current stock, payment confirmation, destination, item weight and courier cut-off. The dispatch estimate and carrier are confirmed with the buyer before order acceptance.

Question 16

Which payment methods do you accept?

Accepted Answer

Cash on Delivery for eligible items, bKash/Nagad and bank transfer. The available options are shown at checkout and confirmed by the sales desk before dispatch.

Question 17

Do you supply Mushak-6.3 VAT invoices and accept corporate bank transfers?

Accepted Answer

Commercial invoices are available for confirmed corporate orders. Statutory VAT/Mushak documents are issued separately by our accounts team after customer registration details and the applicable NBR treatment are verified.

Question 18

Where do I find my reference number?

Accepted Answer

It is shown on the confirmation screen after you place an order (MGS-), quotation (RFQ-), service request (SRV-) or message (INQ-). Enter it together with the phone number you used.

Question 19

My status has not changed for a while. What should I do?

Accepted Answer

Status is updated when the team confirms, packs or dispatches the order. If it seems delayed, call or WhatsApp the sales desk with your reference number.

Question 20

Do you provide on-site installation, commissioning and operator training?

Accepted Answer

Yes. Engineers and electrical technicians can install skids, calibrate multiport valves, run pressure tests, set VFD parameters and train operators. Scope and charges are agreed in writing before the visit.

Question 21

How do I book a site inspection or service visit?

Accepted Answer

Use 'Schedule Site Inspection & Service' on this page, choose a preferred date and describe the issue. You will receive an SRV- reference to track the request.

Question 22

Can you design a similar system for my site?

Accepted Answer

Yes. The profiles shown are illustrative configurations. Final equipment and performance are designed from your water analysis, capacity, site conditions and the approved scope.

Question 23

What does MGS International supply?

Accepted Answer

Water treatment plants and parts, swimming pool equipment, electrical and automation products, water chemicals, laboratory instruments and lighting, with engineering support across Bangladesh.

Question 24

What are your office hours?

Accepted Answer

Sunday to Thursday, 9:30 AM to 6:30 PM (Bangladesh time). Messages sent outside these hours are answered on the next working day.

Questions and answers

Still have questions about equipment or specs?

Questions and answers

Still have questions about equipment or specs?

Questions and answers

GeneralCan we physically inspect the equipment at your Dhaka warehouse before ordering?

GeneralHow can I verify the brand, model and origin of the equipment I buy?

GeneralHow do warranties and replacement spare parts work?

ProductsAre the prices shown on the website final?

ProductsThe item I need is not listed. Can you still supply it?

Product DetailsCan I get a technical datasheet for this product?

Product DetailsHow often should RO membranes undergo chemical CIP (Clean-in-Place) washing?

CategoriesHow do I choose the right model within a category?

Sizing CalculatorCan you engineer a custom plant capacity based on our raw water laboratory report?

Sizing CalculatorHow do you size commercial swimming pool filtration pumps and sand filters?

CompareHow many products can I compare at once?

CatalogueCan I download or print the catalogue?

Quotation (RFQ)How can my company request an official price quotation with MGS letterhead?

Quotation (RFQ)What information should I include in a quotation request?

Payment & DeliveryHow fast is delivery for ready-stock items in Dhaka and across Bangladesh?

Payment & DeliveryWhich payment methods do you accept?

Payment & DeliveryDo you supply Mushak-6.3 VAT invoices and accept corporate bank transfers?

Order TrackingWhere do I find my reference number?

Order TrackingMy status has not changed for a while. What should I do?

Services & InstallationDo you provide on-site installation, commissioning and operator training?

Services & InstallationHow do I book a site inspection or service visit?

ProjectsCan you design a similar system for my site?

About UsWhat does MGS International supply?

ContactWhat are your office hours?

Still have questions about equipment or specs?

Questions and answers

GeneralCan we physically inspect the equipment at your Dhaka warehouse before ordering?

GeneralHow can I verify the brand, model and origin of the equipment I buy?

GeneralHow do warranties and replacement spare parts work?

ProductsAre the prices shown on the website final?

ProductsThe item I need is not listed. Can you still supply it?

Product DetailsCan I get a technical datasheet for this product?

Product DetailsHow often should RO membranes undergo chemical CIP (Clean-in-Place) washing?

CategoriesHow do I choose the right model within a category?

Sizing CalculatorCan you engineer a custom plant capacity based on our raw water laboratory report?

Sizing CalculatorHow do you size commercial swimming pool filtration pumps and sand filters?

CompareHow many products can I compare at once?

CatalogueCan I download or print the catalogue?

Quotation (RFQ)How can my company request an official price quotation with MGS letterhead?

Quotation (RFQ)What information should I include in a quotation request?

Payment & DeliveryHow fast is delivery for ready-stock items in Dhaka and across Bangladesh?

Payment & DeliveryWhich payment methods do you accept?

Payment & DeliveryDo you supply Mushak-6.3 VAT invoices and accept corporate bank transfers?

Order TrackingWhere do I find my reference number?

Order TrackingMy status has not changed for a while. What should I do?

Services & InstallationDo you provide on-site installation, commissioning and operator training?

Services & InstallationHow do I book a site inspection or service visit?

ProjectsCan you design a similar system for my site?

About UsWhat does MGS International supply?

ContactWhat are your office hours?

Still have questions about equipment or specs?