Return & Refund Policy

Check at delivery

Please check the product, model and quantity when you receive it. If anything is damaged, wrong or missing, tell us straight away and send photos before installing or using the item.

When a return is accepted

• The product arrived damaged or faulty
• The product delivered does not match the confirmed order

When a return is not accepted

• The product has been installed, used or altered, unless it is a warranty claim
• Chemicals, membranes and other consumables whose seal has been opened
• Items imported or built specially for your project

Refunds

Once we have received and checked the returned item, an approved refund is paid by bKash, bank transfer or the method we agree with you. Delivery charges are refunded only when the fault was ours.

Late delivery or unavailable items

If we cannot deliver a prepaid order in the promised time, or the item becomes unavailable, you may cancel and your advance is refunded within 10 days.

Warranty

Warranty claims follow the terms stated on your quotation or invoice.